Francine Zana
Ms Francine Zana was born in Coega in Port Elizabeth in the Eastern Cape Province. Born into a humble and modest family she aspired to pursue a career in business, but due to financial difficulties dropped of college after completing her second year and went to work as a domestic worker and cleaner. Through sheer determination and personal drive worked her way up in to Management Position. And is the current Managing director and owner of Exclusive Hospitality Concepts, a company which specialises on the interests of private homes and established hospitality establishments who don’t have big hotel resources but aim to archive high operation standards and systems.
She holds vast amounts of experience in the industry with over fifteen years working in the sector, firstly beginning as a Domestic worker and room attendant/Waitress/Front office she worked her way up to management level within the industry. And eventually working for award winning establishments like the No5 by Mantis group which specialises in 5 star boutique hotel. This is where she was given the big brake to start training other workers. Ms Zana is a current holder of a National Lilizela Tourism Award 2017 The Minister’s Award Category, which was awarded to her by the Ministry of Tourism for her contribution to the tourism industry. She is also a winner of Standard Bank Top woman in the Eastern Cape Region, she was also Awarded Life time Achievement in entrepreneurship by CEWENA She is also a Service Excellence Ambassador in the Eastern Cape Province. She also founded her own Hotel organic amenity range: Organic Amenities by Francine. She is also a founder of Celebrating Woman in Hospitality Gala Dinner/Awards this is an event that aims to recognise and honour the people who makes the Hospitality industry the success that it is today. She also runs a special program were she provides hospitality training to unemployed youth and later place them in hotels for temporal/Casual or permanent positions this is a non-funded project that aims to produce high quality hospitality staff and also create job opportunities for unemployed.
Ms Francine Zana was born in Coega in Port Elizabeth in the Eastern Cape Province. Born into a humble and modest family she aspired to pursue a career in business, but due to financial difficulties dropped of college after completing her second year and went to work as a domestic worker and cleaner. Through sheer determination and personal drive worked her way up in to Management Position. And is the current Managing director and owner of Exclusive Hospitality Concepts, a company which specialises on the interests of private homes and established hospitality establishments who don’t have big hotel resources but aim to archive high operation standards and systems.
She holds vast amounts of experience in the industry with over fifteen years working in the sector, firstly beginning as a Domestic worker and room attendant/Waitress/Front office she worked her way up to management level within the industry. And eventually working for award winning establishments like the No5 by Mantis group which specialises in 5 star boutique hotel. This is where she was given the big brake to start training other workers. Ms Zana is a current holder of a National Lilizela Tourism Award 2017 The Minister’s Award Category, which was awarded to her by the Ministry of Tourism for her contribution to the tourism industry. She is also a winner of Standard Bank Top woman in the Eastern Cape Region, she was also Awarded Life time Achievement in entrepreneurship by CEWENA She is also a Service Excellence Ambassador in the Eastern Cape Province. She also founded her own Hotel organic amenity range: Organic Amenities by Francine. She is also a founder of Celebrating Woman in Hospitality Gala Dinner/Awards this is an event that aims to recognise and honour the people who makes the Hospitality industry the success that it is today. She also runs a special program were she provides hospitality training to unemployed youth and later place them in hotels for temporal/Casual or permanent positions this is a non-funded project that aims to produce high quality hospitality staff and also create job opportunities for unemployed.